Listen to business needs
Document current challenges and expected changes. Distinguish needs from solutions already under consideration so that you retain room to make decisions.
Understand the starting point
Analyse the application landscape, data flows, infrastructure, skills and constraints. The target state must account for existing dependencies.
Build a roadmap
Connect each project to an objective, priority and prerequisites. Include security, data governance and change management from the scoping stage.
Organise decision-making
Define oversight structures, responsibilities and monitoring criteria. An IT master plan delivers value when it guides decisions over time.